Robot Morning finds itself in a position that presents opportunities for positive communication between and about its Customers. That same position also presents a risk of miscommunication. All Robot Morning staff must balance the opportunities against the risk and must defer to Robot Morning's Customer in any case where there is ambiguity. This means seeking input from Robot Morning's Customer before communicating in order to resolve the ambiguity.
This Policy establishes the principle that, while Robot Morning may speak about its Customers under permitted circumstances, Robot Morning may never speak on behalf of its Customers.
Customer refers to Robot Morning's customer.
Robot Morning staff may answer questions asked by one Customer about another Customer in these cases:
- The Customer asking the question is a supplier to the other Customer and wishes to know if the other Customer is available on AXON
- The Customer asking the question is a customer to the other Customer and wishes to know if the other Customer is available on AXON
Robot Morning staff may not answer questions asked by one Customer about how another Customer integrates with AXON.
Facilitating Communication Between Customers
Robot Morning commonly finds itself in a place where one of our Customers has asked us to facilitate their communication with another Customer. When that happens, Robot Morning staff must preserve the independence of the other Customer and respect their desire to not be bothered.
Robot Morning staff may take a Customer's question about another Customer to that other Customer. Robot Morning staff shall leave the response to that other Customer.
Robot Morning staff may facilitate a conversation between two Customers via group email, conference call, or in-person meeting. Prior to arranging the conversation, Robot Morning staff shall confirm independently with each Customer that they are willing to participate in such a conversation.
Robot Morning staff may confirm the name of a Customer contact with whom Robot Morning has a direct relationship to another Customer.
Robot Morning staff may not provide one Customer's contact information (email address, phone number, etc.) to another Customer without obtaining approval from the contact whose information is to be shared.